Frequently Asked Questions

Below are frequently asked questions (FAQs) for EQ3 Partners. The FAQs are to provide additional clarification on some of the major changes that take place in postal services and prod­ucts. This information will also assist with responding to questions received from customers.

After NCOA, is there a way to correct Undeliverable as Addresses (UAA) after USPS returns?2020-01-23T00:38:38+00:00

Yes, we have great results on correcting about 60% of the undeliverable addresses with their new moved address using our proprietary software program.

Does National Change of Address (NCOA) change all moved addresses?2020-01-23T00:35:41+00:00

No, NCOA will only change those households that submit to the USPS a Change of Address form (PS 3575).  And, it must be a perfect match.  Most mailing files only change 70% of households that moved.

Is Address Correction Service (ACS) free with Marketing Mail?2020-01-23T18:00:30+00:00

Yes, if you mail full service and ask for an electronic return, but you will not receive back the old address to match back.  You will be provided the unique sequence number that was originally used for the incorrect address along with the correct address.  The unique sequence number can be matched to the original file to make corrections.

In Marketing Mail, how do you know when to commingle vs. regular drop ship?2020-01-23T00:22:15+00:00

If the mail qualification is mostly 5-digit presort, you drop ship.  If most of the mail qualifies at an AADC rate or higher, then commingle.  With higher volumes, consider using a combination of both for greater savings.

In Logistics, what is the difference between LTL (Less Than Truckload) and consolidation?2020-01-23T00:25:43+00:00

LTL usually has a faster delivery time than consolidation but is a lot more expensive.  Our consolidation solutions is almost as fast as LTL but at consolidation prices.

Is setting up an Informed Delivery Campaign Free?2020-01-23T00:27:54+00:00

Yes, there is no charge from the USPS to set up an Informed Delivery Campaign, but there are requirements by the USPS which can be complicated.

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